1. Privacy
This Privacy Policy explains how BigSlotz collects, uses, stores and discloses personal data. BigSlotz is operated by , registered under number , with its registered address at . This policy applies to your use of the BigSlotz website, account, games and related services. It also explains your privacy rights and how you may exercise them.
2. Information collected
Depending on how you use the services, we may collect the following categories of information:
- Account and registration information: your name, date of birth, username, password, postal address, telephone number, email address, nationality and other details required to create and manage your account.
- Identity-verification information: copies or details of identity documents, proof of address, photographs, verification records and information concerning the source of funds or wealth where required for customer due diligence.
- Payment and transaction information: deposits, withdrawals, wagers, winnings, account balances, payment-method details, transaction identifiers and related records. Payment providers may process complete payment credentials under their own arrangements.
- Device and technical information: IP address, device identifiers, browser type and version, operating system, language settings, approximate location, time zone, network information and information about how your device interacts with the website.
- Gameplay and behavioural information: games played, bets placed, session times, preferences, interactions with the website, responsible-gambling activity and communications with customer support.
- Correspondence and account-support information: information you provide when contacting us, making a complaint, requesting assistance or exercising a legal right.
We may also create information from the data above, such as risk indicators, account status, authentication records and service preferences.
3. Means of collecting and processing data
We receive personal data directly when you register, complete your profile, submit verification materials, make or request a payment, participate in games, contact support or otherwise provide information to us.
We also collect certain information automatically through cookies, similar technologies, server logs and security tools when you visit or use the website. These technologies may record technical information, browsing activity, session events and interactions with our services.
In addition, we may receive information from third parties, including payment providers, identity-verification services, fraud-prevention providers, credit or risk-information sources, game and software suppliers, regulators, law-enforcement bodies and other service providers. We require such information to be provided lawfully and use it only for relevant purposes.
4. Information use
We may process your information for the following purposes:
- creating, administering and securing your account;
- verifying your identity, age and eligibility to use the services;
- carrying out customer due diligence, anti-money-laundering checks, sanctions screening and responsible-gambling procedures;
- detecting, investigating and preventing fraud, collusion, cheating, money laundering, account misuse and other unlawful or prohibited activity;
- processing deposits, withdrawals, payments, refunds and account transactions;
- providing games, customer support, technical assistance and other requested services;
- complying with gambling, tax, financial-crime, data-protection and other legal or regulatory obligations;
- maintaining records, handling disputes, enforcing our terms and protecting our rights and the rights of others;
- analysing and improving the performance, usability and security of the website and services;
- personalising content, features and communications where appropriate; and
- sending promotional or marketing communications only where you have provided the consent required by applicable law, or where another lawful basis permits such communications. You may withdraw marketing consent at any time.
We process personal data on one or more lawful bases, including performance of a contract, compliance with legal obligations, our legitimate interests and your consent. Where processing is based on consent, you may withdraw it, although this will not affect processing carried out before withdrawal or processing supported by another lawful basis.
5. Certain excluded disclosures
We do not sell your personal data to unrelated third parties. We do not disclose personal information to third parties merely for their own unrelated purposes. Information is shared only where necessary for the purposes described in this policy, where you have authorised the disclosure, where a service provider acts on our instructions, or where disclosure is required or permitted by law.
6. Access
You may ask for a copy of the personal data we hold about you by contacting us through support@bigslotz.com. We may ask for information needed to confirm your identity before responding. Subject to applicable legal exceptions, you may also ask us to correct inaccurate information, erase information, restrict processing, provide your data in a portable format, or object to particular processing. We will respond within the period required by applicable data-protection law. If we cannot comply fully, we will explain the reason unless the law prevents us from doing so.
7. Cookies
We use cookies and similar technologies to operate the website, remember preferences, maintain sessions, understand website use, improve performance and support security and fraud prevention. Some cookies are necessary for the services, while others may require your consent. You can manage cookies through your browser settings or any cookie-management tool made available on the website. Disabling certain cookies may affect website functionality.
8. Consent to use of electronic service providers
You consent to us using electronic and other service providers selected by us to support the platform and its operation. These providers may include payment processors, identity and age-verification providers, hosting and infrastructure providers, customer-support systems, communications providers, security services and technical suppliers. They may process personal data only as necessary to provide their services, under appropriate contractual, legal and security requirements.
9. Consent to security review
You consent to reasonable checks and reviews intended to authenticate your account, assess security risks, prevent fraud and protect the integrity of the services. Such checks may involve analysing account activity, device and connection information, transaction patterns and information obtained from specialist verification or fraud-prevention providers. These checks may result in requests for additional information, temporary restrictions or further investigation where justified.
10. Security
We apply reasonable organisational, administrative and technical measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction. These measures may include encryption or other protective controls, access restrictions, authentication procedures, monitoring and staff confidentiality obligations. No internet transmission or electronic storage system can be guaranteed to be completely secure, and you should protect your account credentials and notify us promptly of suspected unauthorised use.
11. Protection of minors
The services are intended only for adults who are at least 18 years old, or who have reached the applicable legal gambling age in your jurisdiction, if higher. We do not knowingly permit minors to open or use an account and do not knowingly collect their personal data for gambling purposes. If you believe that a minor has provided us with personal data, please contact us so that we can investigate and take appropriate action.
12. International transfers
Some recipients supporting the services may be located outside your country or region. Where personal data is transferred across borders, we use safeguards required by applicable data-protection law, which may include adequacy decisions, approved contractual protections, assessments of the transfer and supplementary security measures where appropriate.
13. Third-party practices
The services may involve payment processors, game and software providers, regulators, identity and fraud-prevention services, hosting suppliers, customer-support providers and, where permitted, marketing partners. Those organisations may process personal data under their own privacy notices and legal responsibilities. Their practices, including the information they collect and the way they use it, are not controlled by this policy. You should review the relevant third-party privacy information before providing data directly to those organisations.
14. Legal disclaimer
This policy is provided in good faith to describe our general privacy and data-protection practices. It may be amended from time to time to reflect changes in the services, law, regulatory expectations or our processing activities. The current version published on the website will apply from its stated effective date. This policy is general information and does not constitute legal advice.
We retain personal data only for as long as necessary for the purposes described in this policy, including legal, regulatory, accounting, dispute-resolution and fraud-prevention requirements. Different categories of information may be retained for different periods, and some records may be retained after an account has been closed where required or permitted by law.
15. Consent to privacy policy
By accessing or using BigSlotz, opening an account or continuing to use the services after this policy is made available, you acknowledge that you have read and understood this policy and accept the processing described in it, to the extent that consent is the applicable legal basis. Where the law requires separate consent, we will request it separately. Your statutory rights are not removed by this acceptance.
16. Other web sites
The website may contain links to websites, applications or services operated by third parties. This policy does not apply to those third-party destinations. Their content, security and privacy practices are governed by their own terms and privacy notices, and you should review them before using those destinations or submitting personal data.
17. Contact
For privacy questions, requests to exercise your data rights or concerns about our processing of personal data, please contact BigSlotz at support@bigslotz.com or (Live chat 24/7, including weekends and holidays, with a typical reply in under two minutes; email support@bigslotz.com, most emails answered within 12 hours). You may also have the right to complain to the relevant data-protection supervisory authority, particularly in the country where you live, work or believe that an infringement has occurred.