Our commitment to player protection
BigSlotz is committed to supporting safe, informed and responsible gambling. Gambling should be an enjoyable leisure activity, not a way to make money or solve financial difficulties. Please take time to understand your habits, set limits that suit your circumstances and seek support if gambling no longer feels under control.
Age restriction
You must be at least 18 years old, or meet the legal minimum gambling age in your jurisdiction if it is higher, to use gambling services. We do not permit minors to gamble and may carry out age and identity checks before allowing access to certain services.
Gambling by anyone under the legal minimum age is prohibited. If you are underage, please do not register or attempt to use BigSlotz.
Deposit limits
You can set daily, weekly or monthly deposit limits through your player account. Choose limits that reflect what you can comfortably afford to lose, and review them regularly.
A reduction to your deposit limit takes effect immediately. If you request an increase, a mandatory cooling-off period applies before the higher limit can take effect. This delay is intended to give you time to reconsider the change.
In some regulated markets, a monthly deposit or spending limit may apply across multiple gambling operators. Where applicable, this cross-operator limit may affect the amount you can deposit or spend with BigSlotz.
Self-exclusion
If you want to take a break or stop gambling, you can request temporary or permanent self-exclusion. During self-exclusion, access to your account and gambling services will be restricted in accordance with the applicable rules. Please contact our support team if you need help arranging self-exclusion.
Some regulated markets also provide a central, cross-operator self-exclusion register. Where available, registering through that scheme can prevent you from accessing participating gambling operators across the market.
Reality checks and session limits
Reality checks can provide periodic reminders of how long you have been playing and, where applicable, how much money you have deposited or spent. These reminders are designed to help you pause and review your activity.
You may also be able to set an optional session time limit. When the limit is reached, your session will be interrupted or you will be reminded to stop, depending on the applicable system and regulatory requirements.
Warning signs of problem gambling
Consider taking a break and seeking support if you:
- Chase losses by continuing to gamble to recover money
- Hide your gambling or the extent of it from family or other people close to you
- Gamble with money set aside for rent, bills, food or other essentials
- Neglect work, education, relationships or other responsibilities because of gambling
Experiencing any of these signs does not mean you should feel ashamed. It is a reason to pause and consider speaking with someone you trust or a qualified support service.
Getting help
Independent support is available in most countries. You can contact a national gambling helpline for confidential information, advice and support by phone, online chat or other available channels. You can also find guidance and treatment options through local health services and support from organisations such as Gamblers Anonymous.
If you wish to exclude yourself from online gambling operators, you may also be able to register with a self-exclusion scheme available in your country, subject to its eligibility and terms.
For help with your BigSlotz account, limits or self-exclusion, contact BigSlotz via support@bigslotz.com or (Live chat 24/7, including weekends and holidays, with a typical reply in under two minutes; email support@bigslotz.com, most emails answered within 12 hours). Our support team can explain the available protections and help you access the appropriate process.
If gambling is causing immediate financial, emotional or personal harm, consider contacting a trusted person, your doctor, local health services or an emergency service as appropriate.
Protecting minors
We verify age and identity during registration and may carry out additional checks to help prevent underage gambling. Parents and guardians are advised to use device-level parental-control software, password protection and account restrictions to reduce the risk of minors accessing gambling services.
Please do not share your account credentials or allow another person to use your account.
Legal note
This page provides general information about responsible gambling and player-protection measures. It does not replace professional addiction counselling, medical advice or individual support from a qualified organisation.